Our warranty policy lasts 30 days (starting from the date of purchase)  and only applies on hardware products . After the 30 day mark we will not be able to offer you a refund or exchange on products. 

In order to initiate a return please contact us by email support@thevapehouserushden.co.uk or alternately call us on: 01933357508. If you have a miss functioning product we would appreciate attaching media like pictures and video as evidence of your faulty product or if you would want to return a product and we will response whether your request has been accepted. Please note that we will only accept a refund once we judge a product has a manufacturing fault and not something that is down to user error. Moreover, in order to proceed with  your item return the product must meet the following criteria: should be unused and in the same condition as when you received it. Additionally, for miss functioning products all hardware must be returned in  their original packaging, including any outer sleeve as they contain the product serial numbers. Unfortunately, we cannot accept any hardware without this packaging. However, any free gifts or samples included with your purchase are yours to keep.

To request a return, please send us an email with the following information: your original order number and the reason for returning any specific items from your order. Once we receive your request, we will provide you with further instructions on how to send back the items (subject to returns approval).

If your return is approved, please ensure that your items are securely packaged to prevent any damage during transit.